When placing an order to M & D Flowers Plymouth either via the website, telephone or email,  you agree to the following Terms and Conditions.

Buying flowers, services or products

You can purchase any of our services through Paypal through this website.  No personal details or card information will be passed on to any third parties.

Returns policy

Unless items purchased are not flowers, or perishable – we will be unable to replace or accept returns on these items.  This is because flowers are not covered under UK law as a 7 day cooling off period, applicable to non-perishable items.

We will be prepared to change or alter an order if required, but there may be additional costs if there is an enhancement to the order.  If you have specific requests, or needs – you can enter these during the process of purchase.

At times, we may run out of the flowers you have ordered at short notice, so we will inform you of this and offer a suitable replacement for equal value of flowers.

Feedback or complaints

We will always produce flower arrangements to the highest possible standard, so we aim to ensure that you will be happy.

We do however accept that in rare occasions things may go wrong.  If you wish to make a complaint, please do so within 24 hours of purchase.

We will investigate the complaint, and if deemed valid, we will offer a refund or replacement.  Any complaints received after the 24 period will unfortunately not be valid and we will not offer any refund or replacement.

Deliveries​

We offer a local delivery service within a 10-15 mile radius of Yelverton.  Any orders made to any area outside this region will not be covered and we will not be able to deliver.  In such instances, we will offer a full refund on the order.  You can also collect from our premises at Unit 3, The Rock Complex, yelverton.  PL20 6DS.

We will do our best to deliver to you at a suitable time, but sometimes we may have other orders or bookings arranged, in these circumstances we will deliver as close to the time required as possible.

If we are unable to deliver at the time you need, please contact us.

Deliveries will be between 5-8pm on weekday evenings and any period from 8am-4pm on a Saturday.  We may also accommodate deliveries between 8am – 5pm weekdays with 48 hours notice.

Funeral flowers will be delivered to the funeral director 1-2 hours before the funeral.  We accept no liability for any damage to the flowers during the time in possession of the funeral directors.  All liability for any damage whilst in the possession of the funeral directors lies with them.

Wedding flowers

A deposit will be required to secure your wedding date, this will be for £50 and will be deducted from the total cost of flowers on receipt of the final invoice for wedding services.  We need to charge a deposit to ensure that your wedding date is secured and so that the date is unavailable for anyone else to take.  The deposit is charged to protect M & D Flowers from loss of business, or potential loss of business if the wedding is cancelled or for any other reason, such as using another florist.

The deposit is non-refundable, except in the following circumstances:

  • death of person or persons to be married
  • adequate notice is provided and no business has been lost as a result of the cancellation

Both parties will sign a contract, which will include the date of marriage and the deposit paid.

Cancellations must be made within 6 months of the wedding date to provide the adequate notice required for the return of the deposit.